SYCN On-Line Surveys offer:
Fast Objective Questionnaire
Detailed Survey Statistics to Monitor Trends (in Real Time)
Survey Management: Benefits
Pinpoint problem spots
Build customer loyalty (retention tool)
Measure employee performance
Differentiate your company from
Demonstrates a commitment to
Drive traffic to your website
Act on feedback immediately
Collect excellent customer quotes, etc.
Negative Referral Pascification
Unhappy Customer Reach
The "principled avenger" is your worse nightmare.
Using mass email, blogging and a host of new compliant Internet forums this unhappy customer will reach on average over 150 of your current customers and potential customers before cooling off.
Survey Management Facts
Promoting surveys and feedback options provides a discreet channel for unhappy customers to let off steam and an opportunity for you to neutralize their damaging effect.
Customers should be thought of in terms of their life-time value and their positive or negative marketing effect.